Refund policy

ThreeAshop Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags when applicable, and in its original packaging. You’ll also need your receipt or proof of purchase.

To start a return, contact us at support@threeashop.com. If your return is accepted, we will provide instructions on how and where to send your item. Please do not return an item to an address shown on the original shipping package unless instructed by ThreeAshop. Items returned without first requesting authorization may not be accepted.

Damages, defects, and incorrect items

Please inspect your order when it arrives. If your item is defective, damaged, or you received the wrong item, contact us as soon as possible at support@threeashop.com. Please include your order number and photos of the item and packaging when applicable so we can evaluate the issue.

Exceptions / non-returnable items

Certain products may not be eligible for return for health, hygiene, or safety reasons once opened or used. This may include certain beauty and personal-care products. Custom or personalized products and gift cards are also non-returnable.

If you have questions about whether a specific product is eligible for return, contact us before sending it back.

Exchanges

The fastest way to exchange an eligible product is to request a return. Once the return is accepted, you can place a separate order for the replacement product.

European Union 14-day cooling-off period

If merchandise is shipped into the European Union and applicable law gives you a 14-day cancellation or return right, you may exercise that right in accordance with applicable law.

Refunds

We will notify you after your return has been received and inspected and let you know whether your refund has been approved. If approved, the refund will be issued automatically to your original payment method. Please allow additional time for your bank or card issuer to process the refund.

If you have questions regarding a refund, contact support@threeashop.com.