Frequently asked questions
Are your shoes brand new?
Yes. Every pair is brand new. Each listing states whether the item ships with its original box.
Is your hair really 100% human hair?
Products listed under Human Hair are described as 100% human hair, with the type, texture, length, density and lace details shown on the product page.
How do I choose the right size or length?
Shoe sizes and hair lengths are selected as variants on each product page. If you are between sizes, contact us before ordering.
What is your return policy?
Eligible orders can be returned within 10 days. See our Return & Refund Policy for the full terms.
How long does shipping take?
Delivery times and rates are shown at checkout and in our Shipping Policy.
How do I track my order?
Use the tracking link in your shipping confirmation email, or see Track Order.